Trek Bicycle Corporation 801 West Madison Street Waterloo, Wisconsin 53594 USA Recall hotline 800 373 4594
Dear Trek Consumer,
Thank you for your recent purchase of a Trek 720 Disc. Our records indicate you purchased one of the following models:
A limited number of model year 2015, 2016 and 2017 Trek bicycles were made with a wheel set that exhibits a higher rate of spoke breakage. On the front wheel of the bicycle, a broken spoke could engage with the brake caliper, causing the bicycle to stop suddenly, resulting in a serious accident.
Your safety is very important to us. Therefore, Trek will replace the wheels on an affected bicycle or an affected aftermarket wheel, free of charge. This letter contains important information regarding what to do next if you think you may have purchased one of these bicycles or aftermarket wheels.
AFFECTED MODELS
Only model years 2015, 2016, and 2017 720 Disc bicycles and Bontrager Approved TLR Disc 700C 24H front and rear wheels are affected.
DO NOT RIDE YOUR BICYCLE UNTIL THE WHEEL HAS BEEN INSPECTED
If you break a spoke, it could engage the brake caliper and you could be involved in a serious accident. Do not ride this bicycle until your dealer has inspected the bicycle to determine if it is affected by this recall.
WHAT TREK WILL DO FOR OWNERS OF A RECALLED BICYCLE OR AFTERMARKET WHEELS
If you own a bicycle (or wheel) that is affected by this recall, Trek will provide you—through your Trek dealer—a free replacement of the wheel set on your bicycle, including free installation. If you purchased an affected aftermarket wheel, you will receive a replacement wheel through your Trek dealer.
In addition, when your recalled product has been repaired, Trek will give you a coupon worth $100 to use toward any Trek or Bontrager merchandise. The coupon is good through December 31, 2017 and has no cash value. If you have any questions, please contact your Trek retailer.
THANK YOU FOR BUYING A TREK BICYCLE
We sincerely apologize for any inconvenience this problem might have caused you. We value you as a customer and want you to enjoy your Trek bicycle. We hope that after your Trek bicycle is repaired, you will continue to safely enjoy cycling.
This letter was prepared in cooperation with the US Consumer Product Safety Commission. If you have questions about the information in this letter, please contact your Trek retailer or contact Trek directly at 1-800-373-4594.
SAFETY RECALL NOTICE
2015, 2016 Trek 720 Disc
2017 Trek 720 Disc
Bontrager Approved
TLR Disc 700C 24H
Front and Rear Wheels